BBC January 29th, 2020 The crisis spiral: When nothing goes right… Over the weekend, the BBC made a small mistake. It played a video of the basketball pla...
How should you look in a crisis January 20th, 2020 Psychologists claim that the way your message comes across is something like this Words you use – 7% Tone of voice –...
The Crisis of the Marketing Department December 10th, 2019 For every crisis, there is an equal and opposite opportunity.* So when the directors of Peleton – the makers of Millenials’ favouri...
The dangers of an ‘open’ interview December 3rd, 2019 Here’s a simple question: Is the media your friend or your enemy in a crisis? Before I answer, let’s look at some facts: Media are only i...
Poor old Mark Zuckerberg November 19th, 2019 You have to have some sympathy for the founder of Facebook. He is being asked to take on a most difficult job – being a world censor. A...
When A Crisis Causes A Crisis October 7th, 2019 When an organisation that specialises in causing crises, has a crisis itself, it can lead to what the Germans call schadenfreude Las week...
Carbon Offset: An industry heading for crisis September 24th, 2019 When you book a flight nowadays, you are often given the option to offset your carbon. And many of us do. But what does this mean? We can...
Brand London: A crisis in waiting September 17th, 2019 Knife crime is a problem in London, and it seems to be damaging London’s carefully nurtured reputation as tourist destination. Tourism is...
