On the rebound after a crisis March 4th, 2020 The adage that ‘no news is good news’ can easily be reversed for the media. Now, the catchphrase is, ‘only bad news is news’. So, when Vo...
Internal communications: the big issue February 18th, 2020 Accuracy has one great enemy: speed. In a crisis, both are needed. In a crisis, when facts are scarce and the world wants to know what’s ...
Making a crisis get attention February 11th, 2020 The worst scenario for an organisation that wants to generate a crisis for another is when no one takes any notice. This is the problem f...
Coronavirus – is it a crisis? February 3rd, 2020 We are in the middle of a major crisis with Coronavirus, if you are to believe the media. But we’ve been there before with SARS (linked t...
BBC January 29th, 2020 The crisis spiral: When nothing goes right… Over the weekend, the BBC made a small mistake. It played a video of the basketball pla...
How should you look in a crisis January 20th, 2020 Psychologists claim that the way your message comes across is something like this Words you use – 7% Tone of voice –...
The Crisis of the Marketing Department December 10th, 2019 For every crisis, there is an equal and opposite opportunity.* So when the directors of Peleton – the makers of Millenials’ favouri...
The dangers of an ‘open’ interview December 3rd, 2019 Here’s a simple question: Is the media your friend or your enemy in a crisis? Before I answer, let’s look at some facts: Media are only i...
