It’s vital to stay ‘on message’ March 17th, 2020 In the good old days (say, 20 years ago), it was normal to tailor messages to different audiences. So, one had a press releases for media...
Politicians in a crisis March 9th, 2020 Nowhere is the survival instinct more relevant than in the world of politics. Immediately on being elected, the politicians first instinc...
On the rebound after a crisis March 4th, 2020 The adage that ‘no news is good news’ can easily be reversed for the media. Now, the catchphrase is, ‘only bad news is news’. So, when Vo...
Internal communications: the big issue February 18th, 2020 Accuracy has one great enemy: speed. In a crisis, both are needed. In a crisis, when facts are scarce and the world wants to know what’s ...
Making a crisis get attention February 11th, 2020 The worst scenario for an organisation that wants to generate a crisis for another is when no one takes any notice. This is the problem f...
Coronavirus – is it a crisis? February 3rd, 2020 We are in the middle of a major crisis with Coronavirus, if you are to believe the media. But we’ve been there before with SARS (linked t...
BBC January 29th, 2020 The crisis spiral: When nothing goes right… Over the weekend, the BBC made a small mistake. It played a video of the basketball pla...
How should you look in a crisis January 20th, 2020 Psychologists claim that the way your message comes across is something like this Words you use – 7% Tone of voice –...
